Contact
Our members come first, and we are here to help you. Whether you are navigating claims, need health advice or are accessing your benefits, we’re here to support you every step of the way. Please feel free to get in touch with us via the appropriate department, as listed below.
Client Services Call Centre
0800 002 636
Hospital pre-authorisation
0860 102 312 | [email protected]
Prescribed Minimum Benefit (PMB) management
0860 111 900 | [email protected]
HIV/AIDS disease management programme
0860 111 900 | [email protected]
Chronic medicine enquiries
0860 111 900 | [email protected]
Oncology management programme
0860 102 312 | [email protected]
Administrative enquiries
0800 002 636 | [email protected]
Council for Medical Schemes
Reception
012 431 0500
Complaints contact number
086 111 326
Email
[email protected]
Website
www.medicalschemes.com
For emergency services, please call ER 24 directly at 084 124.
Emergency hospital admissions after hours
Should you need to be admitted to hospital in an emergency after hours, please phone 0860 102 312 and leave a clear message with the afterhours call answering service, detailing your member number and contact details. We will return your call the following working day to get all the details.