uSmartRecords & the Personal Health Assistant: Proactive healthcare, made simple
Taking care of your health is easier when the right tools work quietly in the background — supporting you before small issues become bigger challenges.
Available on the Universal.one App, uSmartRecords and the Personal Health Assistant are designed to help members stay organised, proactive, and informed about their health.
uSmartRecords:
This feature brings together everything from available current medications and blood test results to doctor and specialist consultations, hospital admissions, and treatment history. It creates a clear and reliable record that you can access at any time.
Accessing uSmartRecords it as easy as 1 2 3:
- Log in to the Universal.one App for CGMS members
- On the Home screen, click on the Health Store located at the bottom of the screen between Home and Chat
- Swipe to the left until you find uSmartRecords CGMS and activate the functionality
It will take 24 hours for your data to sync for you to access your records.
The next time you access the app, uSmartRecords will be under your My Products for easy access!
Personal Health Assistant / PHA (What is it?):
Using claims data, your PHA enables you to set-up personalised notifications to help you stay on track with treatment, keep up with important health checks, and make the most of your benefits – all while saving time and avoiding unnecessary costs.
Setting up your personal reminders is quick and easy:
- Log in to the app.
- Tap your profile icon in the top-right
- Select Set Up Reminders, then follow the on-screen prompts
Everything is securely stored and accessible when you need it most, whether you’re visiting a new healthcare provider, checking on a chronic condition, or simply wanting to understand your health journey better.
This means healthcare professionals can give more informed consultations and better continuity of care, while chronic conditions can be managed with greater visibility of trends and progress over time.
Why proactive health management matters
The shift from reactive to proactive healthcare isn’t just a nice idea, it’s a practical strategy for measurable outcomes. When health admin becomes simpler and medical information is easier to access, these things happen:
- Individuals feel more in control of their well-being.
- There’s less stress around remembering appointments, less anxiety about missing important health tasks, and greater confidence when discussing health concerns with providers.
- Employers see tangible workforce improvements, such as:
- Fewer missed workdays due to preventable health issues.
- Earlier intervention when problems do arise.
- Better utilisation of preventative benefits that are already being paid for.
- A healthier, more resilient team overall.
Getting started is simple
Both uSmartRecords and the Personal Health Assistant are hosted on the Universal.one App alongside other CGMS features. This means one registration gives you access to your complete health management toolkit, no juggling multiple platforms or passwords required.
Already a CGMS member using the Universal.one App? You can explore these features right away.
If you’re new to the App, download it, register once with your CGMS details, and everything you need is ready for you. Visit: https://cgmedicalscheme.co.za/#App to get started.