As part of our ongoing CGMS Digital Health Series, we continue to highlight the innovative tools available on the Universal.one App — designed to enhance member experience.
Healthcare support whenever you need it: Meet uConsult™ & uHealthChat™
Health issues rarely arrive at convenient times. A persistent headache during an important meeting. A child’s fever spiking at 2am. A nagging concern that keeps you wondering whether you should see a doctor.
For most people, getting medical attention means taking time off work, sitting in traffic, and spending hours in a waiting room – often for a consultation that lasts just minutes. It’s frustrating and time-consuming and sometimes means delaying much-needed care until the problem worsens.
Your healthcare, on your terms
CGMS members have access to two powerful digital health services through the Universal.one App – uConsult™ & uHealthChat™. Together, these tools put qualified healthcare professionals at your fingertips, delivering the support you need, when and where you need it.
uConsult™: See the doctor online
uConsult™ connects CGMS members with GPs and other healthcare professionals through secure video consultations. No travel, no waiting rooms, no unnecessary delays.
Here’s how uConsult™ simplifies seeing the doctor:
- Book consultations that fit in with your schedule. Access healthcare from your phone, tablet, or computer, whether you’re at home, at work, or on the move – as long as you have a stable internet connection you are good to go.
- Speak directly with qualified doctors and other healthcare professionals. Get professional medical advice through encrypted, confidential video calls.
- Receive what you need instantly. Electronic prescriptions, referral letters, pathology requests, sick notes, and other medical documents are encrypted and sent to you digitally.
uHealthChat™: Online nursing support
Sometimes you don’t need a full consultation – you just need clarity. Is this something that requires immediate attention? Can it wait until morning? What should I do next?
uHealthChat™ gives you the answer with access to professional nursing advice through the Universal.one App. Chat about your symptoms, get guidance on appropriate next steps, and get peace of mind, no matter what day or time it is.
This is particularly helpful when:
- You’re unsure whether symptoms warrant a doctor’s visit
- You need advice outside of business hours
- You want to understand your options before making a decision
- You’re managing ongoing health concerns and need guidance
Everyday healthcare, made simpler
These aren’t just tools for emergencies. They’re designed to support members’ everyday health journeys, making routine consultations more convenient, avoiding unnecessary trips to the doctor, and giving you confidence that help is available at the touch of a button.
No more choosing between health and commitments. With uConsult™ & uHealthChat™, quality healthcare is always on.
Getting started is easy as 1 2 3:
1. Log in to the Universal.one App for CGMS members.
2. On the Home screen, click on the Health Store located at the bottom of the screen between Home and Chat.
3. Swipe left until uConsult™ & uHealthChat™ CGMS appears, then activate the functionality to book a consultation or start a chat.
The next time members access the app, uConsult™ & uHealthChat™ CGMS will be under their My Products for easy access!
Your health matters – and so does your time
At CGMS, we understand that life is busy. That’s why we’ve made it easier than ever to access healthcare support without the hassle of traditional appointments.
Need help getting started? Contact our consultant on [email protected]